Incharge Wellness
The MITR Case Study

Peer-to-Peer
Resiliency.

40%
Internal Case Resolution
95%
Personal Issue Focus
175k+
Workforce Scale
Phase 01 // The Realization

Personal Issues
Are Work Issues.

Wipro's data revealed a staggering truth: 95% of issues discussed in counseling were personal (marriage, grief, family). While a CEO might think "not my problem," the data proved these crises caused physical illness and massive absenteeism.

If you don't resolve the home stress, you are paying for the lost focus on the floor.

MITR
Phase 02 // Peer-as-First-Responder

Trust Through Internal Peers.

Instead of relying solely on anonymous hotlines, Wipro trained a cohort of mature employees to be "MITR" (Friend) counselors. These internal champions handle the initial stress, building a bridge of trust that external agencies simply cannot replicate.

40%
Internal Reach

Nearly half of all cases are resolved by internal peers.

Expert
Clinical Moat

Peers are professionally supervised by clinical experts.

Insight
Strategy Audit

De-identified data identifies root cause leaks in the org.

Phase 03 // The CEO Dashboard

Measure What Matters.

Don't track "happiness." Track the corporate metrics that protect your bottom line.

Lagging Indicators (The Results)
Infant Attrition
Exits within 6 months; a clear sign of toxic culture.
Absenteeism Spikes
Unplanned sick leaves usually mean exhaustion.
Post-Maternity Return
The ultimate test of workplace support.
Leading Indicators (The Warnings)
eNPS Score
Standard: Would you recommend this workplace?
PTO Utilization
Low vacation usage is a precursor to burnout.
After-Hours Activity
Tracking emails sent after 7 PM.

Secure the
30-Day Yield.

Implementing the MITR-aligned clinical framework is the final step in modern engineering structural design.

Talk to our Team